Billing terms and conditions

Effective date: 1 July 2026 Last updated: 3 June 2026

  1. Introduction These Billing Terms and Conditions (these “Terms”) govern payment obligations and processes between Nordhavenco (“we”, “us”, “our”) and the customer (“you”). Nordhavenco, owned and operated by ME Store LLC. By purchasing our products or using our services at , you agree to be bound by these Terms.

  2. Payment Terms 2.1 Pricing

  • Prices: All prices are listed in USD and may change without prior notice.
  • Taxes and fees: Unless stated otherwise, prices are exclusive of applicable taxes, duties, and other charges.

2.2 Payment Methods We accept the following payment methods:

  • Credit/debit cards: Visa, Mastercard, American Express, Discover.
  • Express checkout: Apple Pay, Google Pay, Shop Pay (coming later).
  • Payments are processed securely via Shopify Payments.

2.3 Payment Timing

  • One-time purchases: Payment is collected in full at checkout.
  1. Invoicing
  • Issuance: An electronic invoice/receipt is issued upon order completion.
  • Delivery method: Invoices are sent via email to the address you provide at checkout.
  • Accuracy: You are responsible for ensuring your billing information is accurate and up to date.
  1. Disputed Charges
  • Notification window: You must notify us in writing within 14 days of the invoice date if you dispute any charges.
  • How to contact us: Email info@nordhavenco.com and include your invoice number and details of the dispute.
  • Resolution: We will investigate and work to resolve billing disputes promptly and in good faith.
  1. Refunds and Credits
  • Reference policy: Refunds or credits are provided in accordance with our Return & Refund Policy.
  • Processing time: Approved refunds are issued to the original payment method within 5–7 business days of approval.
  1. Taxes
  • Responsibility: You are responsible for all applicable taxes (e.g., sales tax, VAT, GST, duties).
  • Exempt status: If you are tax-exempt, you must provide a valid exemption certificate at the time of purchase.
  1. Billing Errors
  • Corrections: If a billing error is identified, we will correct it promptly.
  • Overcharges: Overcharged amounts will be refunded or credited.
  • Undercharges: If you were undercharged, we may invoice you for the outstanding amount.
  1. Payment Security
  • Data protection: Payment information is handled securely and in accordance with industry standards.
  • Processor: We use Shopify Payments and do not store your full card details on our servers.
  • Encryption: Transactions are protected by SSL encryption.
  1. Changes to These Terms
  • Modifications: We may modify these Terms at any time.
  • Effective date: Changes take effect when posted on .
  • Continued use: Your continued purchases after changes are posted constitute acceptance of the updated Terms.
  1. Limitation of Liability
  • Indirect damages: We are not liable for indirect, incidental, special, consequential, or punitive damages arising from or related to these Terms.
  • Cap on liability: Our maximum aggregate liability related to billing matters is limited to the amount you paid for our products in the six (6) months preceding the event giving rise to the claim.
  1. Governing Law and Venue
  • Governing law: These Terms are governed by the laws of the State of Delaware.
  • Venue: Exclusive jurisdiction and venue lie in the state or federal courts located in Delaware.
  1. Contact Information For billing questions or concerns, contact:
  • Company: Nordhavenco
  • Address: 8 The Green, Ste R, Dover, DE 19901, Kent County, Delaware, USA
  • Email (general/billing disputes): info@nordhavenco.com
  • Customer service email: support@nordhavenco.com
  • Phone: (833) 699-6199 
  • Website:
  • Customer service hours: Monday–Friday, 10:00 AM–2:00 PM EST
  • Typical response time: Within 24–48 hours
  1. Entire Agreement These Terms, together with our Terms of Service, Privacy Policy, and Return & Refund Policy, constitute the entire agreement between you and Nordhavenco regarding billing matters and supersede all prior or contemporaneous understandings relating to billing.

Acknowledgment By purchasing our products or using our services, you acknowledge that you have read, understood, and agree to these Billing Terms and Conditions.