Cancellation policy
Effective date: 1.7.2026 Last updated: 3.6.2026
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Order cancellation window: You may cancel your order within 24 hours of placement. Contact us as soon as possible, and we will cancel your order before it ships.
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After shipment: If your order has already shipped, it can no longer be canceled. You may request a return in accordance with our Cancellation policy . Returns must be unused, in original packaging with tags attached, and the customer is responsible for return shipping costs. A restocking fee of 20% applies to returned items.
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Restocking fees:
- If the order is canceled after it has shipped (i.e., treated as a return), a 20% restocking fee applies.
- No restocking fee applies to orders canceled before shipment within the 24-hour cancellation window.
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Backorders: If an item is backordered, we will notify you within 48 hours. You can choose to keep the order or cancel for a full refund before the item ships.
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Refund timeline: Approved refunds are processed within 5–7 business days to the original payment method via Shopify Payments.
How to cancel
- Email: support@nordhavenco.com
- Phone: (833) 699-6199
- Hours: Monday–Friday, 10:00 AM–2:00 PM EST
- Please include your order number, full name, and the email used at checkout.
Additional notes
- Orders may begin processing quickly; contacting us promptly increases the likelihood we can cancel before shipment.
- Shipping is available to the United States only; carrier processing times may affect whether a cancellation is still possible.
- This policy is governed by the laws of Delaware.