Shipping policy

Effective date: 1 July 2026 Last updated: 3 June 2026

  1. Introduction At Nordhavenco (“we”, “us”, “our”), we aim to provide a seamless and transparent shipping experience. This Shipping Policy outlines delivery terms for purchases from . Nordhavenco, owned and operated by ME Store LLC.

  2. Shipping Destinations

  • Countries we ship to: United States.
  • Future expansion: We are working to expand our destinations. Check back for updates.
  1. Shipping Costs
  • Domestic (United States): Standard Shipping — Free on all orders.
  1. Order Processing Time
  • Handling time: 1–2 business days, Monday–Friday (excluding holidays).
  • Order cut-off: 5:00 PM EST. Orders placed before cut-off begin processing the same business day.
  • Weekend/holiday orders: Orders placed on weekends or public holidays begin processing the next business day.
  1. Estimated Delivery Time
  • Domestic transit time: 3–5 business days after shipment (Mon–Fri).
  • Total delivery time (order to delivery): Typically 4–7 business days.
  • Notes: Delivery times are estimates and may vary due to factors beyond our control (e.g., weather, carrier delays).
  1. Shipping Methods and Carriers
  • Domestic parcel carriers: USPS, UPS, FedEx.
  • LTL freight (large items): FedEx Freight, Old Dominion, XPO Logistics, Estes Express (and comparable reputable carriers).
  • Tracking: All orders include tracking; we email tracking details once your order ships.
  • Insurance: Shipments are insured against loss or damage. If issues arise, contact us promptly.
  1. Order Tracking
  • What you’ll receive: Tracking number, carrier name, and a link to track your package.
  • How to track:
  • Need help? Contact Customer Service during our support hours.
  1. Delivery Issues 8.1 Delayed or Lost Packages
  • Delayed delivery: If your package exceeds the 4–7 business day estimate, contact support@nordhavenco.com or call (833) 699-6199.
  • Marked “delivered” but not received:
    • Verify the shipping address.
    • Check with household members, neighbors, or building management.
    • Contact us for assistance. We will work with the carrier to investigate.

8.2 Damaged Packages

  • Report damage within 30 days of delivery:
  • Resolution: Eligible damaged items are replaced or refunded. We cover return shipping for approved damage claims.
  1. Missing Items
  • Report within 30 days of receipt:
  • Resolution: We will investigate and send the missing item(s) or issue a refund.
  1. Returns Reference
  • Return window: 30 days from delivery.
  • Conditions: New/unused for change-of-mind; defects accepted regardless of condition.
  • Method and fees: By mail; customer provides/ pays for the return label; 25% restocking fee for change-of-mind returns; 0% for defective/damaged/incorrect items.
  • Refund timing: Typically processed within 5–7 business days after approval.
  • See our Return & Refund Policy for full details.
  1. Incorrect Address
  • Accuracy: Please ensure your shipping address is correct. We are not responsible for orders shipped to addresses provided incorrectly.
  • Returned packages due to address issues:
    • We will contact you to arrange reshipment.
    • Additional shipping charges may apply.
  1. Contact Information For shipping questions or assistance:
  • Customer Service Email: support@nordhavenco.com
  • Customer Service Phone: (833) 699-6199 (coming soon)
  • Company: Nordhavenco – ME Store LLC
  • Address: 8 The Green, Ste R, Dover, DE 19901, Kent County, Delaware, USA
  • Website:
  • Customer service hours: Monday–Friday, 10:00 AM–2:00 PM EST
  • Typical response time: 24–48 hours