Return and refund policy

Effective date: 1 July 2026 Last updated: 3 June 2026

Scope and Intent This Return & Refund Policy applies to all purchases made through the Nordhavenco website at . Nordhavenco, owned and operated by ME Store LLC.
Contact Information For questions about returns or refunds, contact Customer Service:

Return Eligibility Customers in the United States may return products within 30 days of receipt, subject to the conditions below. We accept returns for both defective/damaged items and change‑of‑mind (non‑defective) items.

3.1 Conditions for Return

Non‑defective returns (change of mind): Items must be new, unused, undamaged, and in the same condition as received, in the original packaging, with all labels and tags attached, and including all accessories/manuals/free gifts.
Defective or damaged returns: Accepted regardless of cosmetic condition. Please provide clear photos or videos documenting the defect or damage.
Proof of purchase: A receipt or order confirmation is required for all returns.

Contact us at support@nordhavenco.com or call (833) 699-6199 (coming soon) within 30 days of delivery.
Provide your order number and reason for the return, plus photos/videos for defective or damaged items.
Change‑of‑mind returns are subject to a 25% restocking fee deducted from your refund.

4.2 Authorization

After review, we’ll provide return instructions and, if applicable, a Return Merchandise Authorization (RMA) number. Do not ship items back before receiving authorization.

4.3 Prepare Your Return

4.4 Return Shipping and Label

You are responsible for obtaining, printing, and paying for the return shipping label. Use a trackable method via USPS, UPS, or FedEx.

4.5 Return Window for Shipment

Return shipping: Customer pays return shipping on all returns unless otherwise required by law.
Restocking fee: 25% for change‑of‑mind returns; 0% for defective, damaged, or incorrect items.

Eligibility: Item is new, unused, in original packaging with tags; request made within 30 days of receipt.
Refund: Issued to the original payment method, minus the 25% restocking fee. Customer pays return shipping.

6.2 Defective or Damaged Goods

Notify us within 30 days of delivery and include photos/videos.
Resolution: We will offer a replacement or a full refund. No restocking fee applies.

6.3 Incorrect Product Received

Notify us immediately upon receipt.
Resolution: We will arrange return of the incorrect item and send the correct product. No restocking fee applies.

6.4 Product Never Arrived

Contact us if your product has not arrived within the estimated delivery time (standard 3–5 business days after shipment).
We will initiate a carrier investigation. If confirmed lost, we will send a replacement or issue a full refund.

6.5 Order Cancellation

Before shipment: You may cancel for a full refund.
After shipment: Follow the return process upon receipt. For change‑of‑mind returns, the 25% restocking fee applies.

Refunds are issued after we receive and inspect the returned item to confirm it meets eligibility criteria. We will notify you by email of approval or denial.

7.2 Method and Timing

Refunds are issued to the original payment method.
Processing time: Typically within 5–7 business days after approval. Your bank or card issuer may require additional time to post the credit.

7.3 Partial Refunds

We may grant partial refunds for items not in original condition, damaged, or missing parts for reasons not due to our error, or for items returned more than 30 days after delivery (if accepted at our discretion).

We accept exchanges for defective, damaged, incorrect items, or for size/color where applicable.
To request an exchange, email support@nordhavenco.com with your order number, item details, and requested replacement.

Legal Rights This Policy does not affect any statutory rights you may have under applicable law.
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